Returns and Exchanges

Returns, Refunds, Exchanges and Replacements Policies

PAINTBYNUMBERSSETS.COM RETURN POLICY

All purchases from PaintByNumbersSets.com can be returned for any reason within 60 days of the purchase date.

When the returned item(s) is (are) received, PaintByNumbersSets will issue a full refund of the item's purchase price and any U.S. state sales taxes within 30 days of the date PaintByNumbersSets receives the returned items. Refunds will be credited to the same payment method used to pay for the original purchase. Shipping fees and return shipping costs (if any) are not refundable.

Please ensure that all items are tested by you within the first 60 days of purchase. We are unable to accept any returns once the 60 days passes. Thank you for understanding.

Please ensure that all the items being returned are packaged securely. If the items will be returned damaged due to insufficient protection during shipping the refund will not be processed. 

 

REQUESTING PAINTBYNUMBERSSETS RETURN

Ship your item to PaintByNumbersSets's Returns Address at:

PaintByNumbersSets.com

Attn: Returns

10154 Forest Hill Cir

Manassas, VA 20110

 

In your package please include:

  • The billing and shipping name and address shown on your order;
  • Order Number if applicable;
  • The purchase date;
  • Which item(s) you are returning.

 

If you have any questions please contact us. 

 

REQUESTING A REPLACEMENT

 

First, contact us to request a replacement. In your message, be sure to include the following:

  • The billing and shipping name and address shown on your order;
  • The purchase date;
  • Which item(s) you would like a replacement for and why.

 

PaintByNumbersSets will reply to confirm your request. Then ship your item to PaintByNumbersSets's Returns Address at:

 

PaintByNumbersSets.com

Attn: Returns

10154 Forest Hill Cir

Manassas, VA 20110

 

EXCHANGES

PaintByNumbersSets processes exchanges through our Returns Policy, as described above. A customer can return the item they no longer want under the PaintByNumbersSets Return Policy and then make a new purchase for the item they would like instead.  

 

REFUNDS

PaintByNumbersSets only issues refunds through the same payment method used for the purchase. Refunds are issued within 30 days of the date when PaintByNumbersSets receives a returned item by mail from the customer. 

Please note that depending on PayPal or the credit card company, processing of refunds may take up to two weeks.